Zentech Academy strives to provide high-quality ICT training and consultancy services. We understand that sometimes circumstances may require a refund. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Conditions

1.1. Eligibility for Refunds: Refunds are only available for courses and services purchased directly from Zentech Academy through our official website.

1.2. Request for Refund: To request a refund, please contact our support team at support@zentechacademy.com within the specified refund period.

2. Refund Period

2.1. Online Courses: Refund requests for online courses must be made within 14 days of the purchase date, provided that the course has not been more than 25% completed.

2.2. Live Classes: Refund requests for live classes must be made at least 48 hours before the scheduled start time of the first class.

2.3. Self-Paced Courses: Refund requests for self-paced courses must be made within 14 days of the purchase date, and the course should not be more than 25% completed.

2.4. Consultancy Services: Refund requests for consultancy services must be made within 7 days of the service agreement date, provided that no substantial work has commenced.

3. Non-Refundable Items

3.1. Course Materials: Any physical or digital materials provided as part of the course are non-refundable once delivered.

3.2. Promotional Discounts: Courses or services purchased at a discount during promotions or sales are non-refundable.

4. Process for Refunds

4.1. Submission: To initiate a refund, please send an email to support@zentechacademy.com with your purchase details and the reason for the refund request.

4.2. Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.

4.3. Approval: If your refund is approved, we will process the refund to your original method of payment within 10 business days.

5. Partial Refunds

5.1. In certain circumstances, partial refunds may be granted for courses or services that have been partially completed or utilized. The amount of the partial refund will be determined based on the extent of usage and the specific circumstances.

6. Exceptions

6.1. Medical or Personal Emergencies: Exceptions to the refund policy may be made in cases of medical or personal emergencies. Please contact us with supporting documentation for consideration.

7. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Zentech Academy
8 Obi Okoli circular street, Hillview estate Gwarinpa, Abuja
legal@zentechacademy.com
08120742682

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. You are advised to review this policy periodically for any changes.